Bank of America Financial Center

Reviews

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  Complaint (PLEASE READ) My Aunt went to this branch on 11/30/2017 and did a "cash advance". The teller Crystal grabbed my aunt's debit card and told her that 2 weeks ago she gave her $200 extra and that she was going to take that money off her debit card. -Are you kidding me? Who does that?- So, she took $200 dollars of her debit card, leaving her without the money to pay her rent. I went to the Branch and I spoke with Erika Navarro and Crystal and they were trying to show me "non sense" documents showing that they actually gave her that extra money. I told them that I've been in the banking industry for 10 years (I am an officer now), and that I knew how that process is. Every teller is to count their money 3 times before giving it to the customer. If for some reason they give someone an extra cash (which this wasn't the case), is the bank's loss. You cant just tell a customer that! Crystal was denying the fact that they made my aunt feel very intimidating and that pretty much forced her to give them the money. I asked them to show us a video to confirm the extra amount given away and they couldn't. Erika told me they were going to do an investigation and I asked for the district manager's phone number. I called Shane Campbell and he told me pretty much the same thing. The way BOA handled this situation was disgusting!! now, she has to wait 2 weeks to get an answer. While $200 might not be a lot for these managers; it means a house payment for this lady. Shame on you Bank of America for doing things like that! I WOULD NEVER EVER HAVE ANY TYPE OF TRANSACTION WITH THIS BANK!! Especially this branch!!! If this doesn't get resolved they way it should, We will call the media (I know the general manager at Tylermedia) so they can put this people on the spot.
  By Marissa Morfin, February 21, 2018
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  I don't suggest that anyone use Bank of America because they usually have extremely long lines and are rude to you by the time you get to the counter. At least they are consistent from branch to branch. The hours of operation are make it difficult to get there when you work a full work week, not to mention spending an hour in line just to make 1 transaction because the drive through is closed half the time. Boo! step up your game Bank of America!
  By Charlsie Cole, June 07, 2017

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